Welcome to the patented BedMadeEZ Mattress Lifter by CKI Solutions. We aim to provide you with a seamless shopping experience. Please review our delivery and returns policy below.

Delivery Policy

Processing Time:
– Orders are processed within 1-2 business days.
– Orders placed after 2 PM (EST) on Fridays or on weekends will be processed the next business day.

Shipping Methods & Delivery Times:
– Standard Shipping: 3-7 business days
– Expedited Shipping: 2-3 business days
– Overnight Shipping: 1 business day

Shipping Costs:
– Standard Shipping: $5.99 or free for orders over $50
– Expedited Shipping: $14.99
– Overnight Shipping: $29.99

International Shipping:
– We currently do not offer international shipping.

Tracking Your Order:
– Once your order has been shipped, you will receive an email with tracking information.
– You can track your order directly on our website under the “Track Your Order” section.

Delivery Issues:
– If you have not received your order within the estimated delivery time, please contact our customer service team at customerservice@ckisolutions.com.

Returns Policy

Return Eligibility:
– Items must be returned within 30 days of the delivery date.
– Items must be in new, unused condition and in the original packaging.
– Proof of purchase is required for all returns.

Non-Returnable Items:
– Used or damaged items
– Items without original packaging

Return Process:
1. Contact CKI Solutions: Call us toll free (888) 222-2217 or reach out to our Customer Service team at customerservice@ckisolutions.com with your proof of purchase, a detailed description of the defect, and any relevant photographs or videos.
2. Request an RMA number from CKI (Return Merchandise Authorization Number) to authorize the return of the product.  This is very important.  You will then be sent a UPS tag to pick up the item for our review.
3. Evaluation: Our team will evaluate your claim and determine quickly whether a true defect exists. 
4. Replacement: If a defect is found, CKI Solutions will replace the defective product immediately at no charge.

Return Shipping Costs:
Unless an RMA number has been obtained,  the customer is responsible for shipping costs associated with returning the product to CKI Solutions for evaluation. If the product is found to be defective and covered under this warranty, CKI Solutions will cover the cost of shipping the replacement product back to the customer.

Contact Us

If you have any questions about our Delivery & Returns Policy, please contact us at:

– Email: customerservice@ckisolutions.com
– Phone: (888) 222-2217 (Monday to Friday, 9 AM – 5 PM EST)
– Address: CKI Solutions, 1655 Palm Beach Lakes Blvd, Suite 404, West Palm Beach, Florida 33401

Thank you for shopping with us at BedMadeEZ by CKI Solutions. We appreciate your business and are committed to providing you with the best service possible.